Me and Scott have always lived in private rented accommodation. We know it isn't ideal and the dream is to own our own home one day so we can put our own stamp on it. In our time renting we've come across some hellish horror stories (viewing properties with animal poo smeared up the wall for one!) and letting agencies fobbing us off with constant lies and excuses. 

When we moved into our flat last year we had heard mixed things about our letting agents. People had told us they were a nightmare and others said they were the best they've discovered in the area. But at the end of the day, everyone's experience is their own. 

We were lucky that Roberts told us about our property before they put it on the market, we were the first to view and signed the bond just as it had hit Right Move. I remember hearing in the background of the building the staff having to turn people down as we had snapped it up at exactly the right time. 

We like to think that we are good tenants. We keep the place as tidy as it can be with a 5 year old and two people that half work from home. But we have had a few problems. I'm always cautious about reporting issues, mainly because I don't want to be seen as those complaining tenants. But Roberts have put me right at ease, giving me constant updates, responding swiftly and reassuring me that problems shouldn't always be fixed with the tenant.

What I'm trying to say is that letting agents get a bad rep. But not all of them are bad, at the end of the day they are only allowed to do what the landlord recommends they do. Sometimes that's everything and sometimes that's nothing. They are providing a service and I can honestly put my hands up and say mine are doing a stellar job.